Terms of Service

These Terms of Service (the “Terms”) form a binding agreement between you and Asrar Studio SARL, a Société à responsabilité limitée (SARL) registered under RC Casablanca 000000 (placeholder), with its registered office at 00 Boulevard Placeholder, Floor 4, 20000 Casablanca, Morocco (“Asrar”, “we”, “us”). They govern your access to and use of Dispatch, including the web application at https://dispatch.asrar.software, its public API, integrations, emails and related services (together, the “Service”).

Plain-language summary. You own what you put into Dispatch and what the agents produce for you. You are responsible for reviewing agent output before relying on it. Agents never perform an irreversible action (such as sending an email) without a human approval. Free is free; Pro is billed per workspace. You can leave at any time and export your data. This summary is for convenience only — the full Terms below apply.

1. Accepting these Terms

1.1. By creating an account, ticking the acceptance box at sign-up, accepting an invitation to a workspace or otherwise using the Service, you accept these Terms, our Privacy Policy and our Acceptable Use & User Content Policy. We keep a record of that acceptance (date and time, document version, the wording you agreed to, IP address and browser information) as evidence.

1.2. If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to bind it, and “you” refers to that organisation. Where an organisation has signed a separate written agreement with us, that agreement prevails over these Terms to the extent of any conflict.

1.3. You must be at least 18 years old, or the age of majority where you live, and able to enter into a binding contract. The Service is not directed at children.

2. Definitions

• Account — your personal login to the Service.
• Workspace — a shared space (the tenant) that owns boards, cards, members, integrations and billing.
• Owner, Admin, Member, Viewer — the roles a person can hold in a Workspace, as described in the product.
• Card — a unit of work assigned to an AI agent. A Run is one execution of a Card.
• Customer Content — everything you or your Workspace members submit to the Service (card titles and inputs, attachments, comments, prompts, templates, tool configurations) and the Output the agents produce for you (documents, tables, JSON, email drafts, files).
• Side-effecting action — an action with effects outside the Service, such as sending an email, posting to Slack, creating a Notion page, uploading to a drive or calling a webhook.
• Plan — the Free or Pro subscription attached to a Workspace.

3. Your account

3.1. You must provide accurate information and keep it up to date. Verify your email address before running cards; unverified accounts may be limited.

3.2. Keep your credentials confidential and tell us promptly at security@asrar.example if you suspect unauthorised access. You are responsible for activity under your Account, except where it results from our failure to apply reasonable security measures.

3.3. You may sign in with an email and password, a magic link or a supported identity provider (such as Google). When you use an identity provider, its own terms also apply to that sign-in.

3.4. You can review your active sessions and sign out of other devices from your account settings at any time.

4. Workspaces and roles

4.1. The person who creates a Workspace is its first Owner. The Owner controls billing and may delete the Workspace. Owners and Admins invite and remove members, change roles and manage integrations, tools and templates.

4.2. The Workspace (through its Owners) controls the Customer Content stored in it. If you join a Workspace owned by an organisation, that organisation can access, export and delete the content you contribute to it, and can remove your access.

4.3. Invitations expire after seven days. Removing a member does not delete the content that member contributed to the Workspace.

5. The Service

5.1. What Dispatch does. Dispatch lets you describe tasks as Cards and have AI agents perform them using the tools allowed for the task type. You can watch each Run in a live trace, review the resulting Output, comment, ask for a revision, approve or reject.

5.2. Human approval for side effects. The Service is designed so that an agent does not perform a Side-effecting action without an explicit approval by an authorised human, unless an Admin of a Pro Workspace has knowingly configured a “Never ask” policy for a specific task type after being shown a warning. Approval is a decision you make: once you approve an action, it may be impossible to undo.

5.3. Models and tools. The agents rely on third-party AI models and on tools such as web search, page fetching and file reading. Availability, quality and speed may vary. We may change the models, providers and tools we use, provided we do not materially reduce the core functionality of your Plan during a paid billing period.

5.4. Integrations. When you connect a third-party service (Slack, Notion, Google Drive, an email provider, a webhook or a custom HTTP tool), you authorise us to access that service on your behalf within the scopes you grant, and you remain bound by that service’s terms. We are not responsible for third-party services.

5.5. Demo mode. The public demo workspace lets anyone try the Service without an account, within a small run budget. Demo sessions expire after 30 minutes, their side effects are simulated, and demo content may be deleted at any time. Do not submit personal or confidential data in the demo.

5.6. Beta features. Features marked “beta”, “preview” or similar are provided as-is, may change or be withdrawn, and are excluded from any service commitment.

6. AI output and human review

6.1. Output can be wrong. AI systems can produce inaccurate, incomplete, outdated or biased Output, including citations that do not support a statement. Output is not professional advice (legal, medical, financial, tax or otherwise).

6.2. You review before you rely. You are responsible for reviewing Output — and the exact payload of any Side-effecting action — before relying on it, publishing it or approving an action. The trace, citations and approval screens exist to make that review practical; use them.

6.3. Similar output. Because of how AI models work, Output provided to you may be similar to output provided to others. Rights in Output are described in section 8.

6.4. Transparency. The “thinking” steps shown in a trace are a summarised progress narrative, not the model’s raw internal reasoning. Costs and token counts shown are estimates until a Run finishes.

7. Plans, fees and taxes

7.1. Free plan. The Free plan is provided at no charge within the limits shown on our pricing page (for example 20 runs per month, one concurrent run, one board, two members, standard model tier and 30 days of run history). Run history older than 30 days may be deleted on the Free plan.

7.2. Pro plan. Pro is billed per Workspace, monthly (€29) or yearly (€290), and includes five seats. Additional seats are billed at €9 per seat per month. Pro includes unlimited runs subject to a fair-use threshold of 2,000 runs per month, beyond which additional usage may be metered at the rates displayed in the product before you incur them. Prices exclude taxes unless stated otherwise.

7.3. Billing. Paid Plans renew automatically at the end of each billing period until cancelled. You authorise us (and our payment processor) to charge the payment method on file. Upgrades take effect immediately and are prorated; downgrades and cancellations take effect at the end of the current period.

7.4. Limits. When a limit is reached, the Service will tell you clearly and will not fail silently. If a Workspace is downgraded and exceeds the Free limits, the excess boards become read-only; they are not deleted.

7.5. Refunds. Fees are non-refundable except where required by law or where we terminate the Service for convenience, in which case we refund the unused portion of prepaid fees.

7.6. Price changes. We will give at least 30 days’ notice of a price increase, which applies from your next renewal.

8. Your content

8.1. Ownership. As between you and Asrar, you (or your Workspace) own the Customer Content, including the Output. We claim no ownership over it.

8.2. Licence to operate the Service. You grant Asrar a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, display and adapt Customer Content only as needed to provide, secure and support the Service for you — for example to send inputs to an AI model, run the tools you enabled, render artifacts and create backups. This licence ends when the content is deleted from our systems, subject to backup rotation.

8.3. No training on your content. We do not use Customer Content to train or fine-tune AI models, and we contractually prevent our AI model providers from doing so.

8.4. Your responsibilities. You confirm that you have all rights, consents and legal bases needed to submit Customer Content (including personal data of third parties) and to have agents process it, and that doing so complies with the Acceptable Use & User Content Policy.

8.5. Moderation. We do not pre-screen Customer Content, but we may review, restrict or remove content that we reasonably believe violates these Terms or the law, as described in the Acceptable Use & User Content Policy.

9. Acceptable use

You must follow the Acceptable Use & User Content Policy, which forms part of these Terms. In particular you must not use the Service to break the law, infringe others’ rights, send unsolicited bulk communications, access systems without authorisation, bypass approval gates or usage limits, or reverse engineer the Service except as permitted by law.

10. Confidentiality

Each party will protect the other’s non-public information that it receives in connection with the Service with at least reasonable care, use it only to perform under these Terms, and disclose it only to people who need to know it and are bound by similar obligations. This does not apply to information that is public, already known, independently developed or lawfully received from a third party. Customer Content is treated as your confidential information.

11. Privacy and data protection

11.1. Our Privacy Policy explains how we handle personal data as a controller (for example your account data).

11.2. For personal data contained in Customer Content, we act as your processor. Our Data Processing Addendum applies automatically to business customers and forms part of these Terms. Our current subprocessors are listed publicly.

12. Intellectual property

12.1. The Service, including its software, design, documentation and trademarks, belongs to Asrar and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription in accordance with these Terms.

12.2. If you send us feedback or suggestions, we may use them without restriction or obligation to you.

13. Suspension and termination

13.1. By you. You can stop using the Service at any time. Owners can cancel a paid Plan or delete a Workspace from its settings; you can delete your Account from your account settings.

13.2. By us. We may suspend or terminate access, with notice where reasonably possible, if you materially breach these Terms, create a security or legal risk, fail to pay fees when due, or if required by law. For breaches that can be remedied, we will first ask you to fix them.

13.3. Effect. On termination, your right to use the Service ends. You may export Workspace data for 30 days after a Workspace is scheduled for deletion; afterwards the data is deleted from active systems and purged from backups within 35 days. Sections that by their nature should survive (including 6, 8.1, 10, 12, 14, 15, 16 and 18) survive termination.

14. Warranties and disclaimers

14.1. We will provide the Service with reasonable skill and care and in accordance with its documentation.

14.2. Except as expressly stated, and to the fullest extent permitted by law, the Service and all Output are provided “as is” and “as available”. We do not warrant that the Service will be uninterrupted or error-free, or that Output will be accurate, complete or fit for a particular purpose. Nothing in these Terms excludes warranties or rights that cannot be excluded under the law applicable to you, including consumer rights.

15. Limitation of liability

15.1. Neither party is liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue, goodwill or data, arising out of these Terms, even if advised of their possibility.

15.2. Each party’s total liability arising out of these Terms is limited to the greater of (a) the fees paid or payable by you to Asrar in the twelve months before the event giving rise to the claim and (b) one hundred euros (€100).

15.3. These limitations do not apply to liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud or wilful misconduct, or to your payment obligations and your obligations under section 16.

16. Indemnity

You will defend and indemnify Asrar against third-party claims arising from Customer Content you submitted or approved, from actions you approved or configured to run without approval, or from your breach of the Acceptable Use & User Content Policy, and you will pay resulting damages and reasonable costs finally awarded or agreed in settlement. We will notify you promptly of any such claim and let you control its defence.

17. Changes to the Service and to these Terms

17.1. We continuously improve the Service and may add, change or remove features. We will not materially reduce the core functionality of a paid Plan during its current billing period.

17.2. We may update these Terms. For material changes we will give at least 30 days’ notice by email or in the product before they take effect, publish the new version with a summary of changes, and keep previous versions available on the version history page. Where a change requires your acceptance, you will be asked to accept the new version before continuing to use the Service; if you do not agree, you may stop using the Service and export your data.

18. Governing law and disputes

18.1. These Terms are governed by the laws of Morocco, without regard to conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the competent courts of Casablanca, Morocco.

18.2. If you are a consumer, you also benefit from any mandatory protections of the law of your country of residence and may bring proceedings in your local courts.

18.3. Before starting proceedings, each party agrees to try in good faith to resolve the dispute informally for 30 days after written notice to the other party.

19. General

19.1. Entire agreement. These Terms, together with the documents they reference, are the entire agreement between you and us about the Service.

19.2. Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or to a successor in a merger or acquisition, with notice to you.

19.3. Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.

19.4. Severability and waiver. If a provision is held unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver.

19.5. Notices. We send notices to the email address of your Account or Workspace Owner. You can send notices to legal@asrar.example or by post to 00 Boulevard Placeholder, Floor 4, 20000 Casablanca, Morocco.

19.6. Language. These Terms are written in English. Translations are provided for convenience; the English version prevails.

20. Contact

Questions about these Terms: legal@asrar.example. Support: support@asrar.example. Postal address: Asrar Studio SARL, 00 Boulevard Placeholder, Floor 4, 20000 Casablanca, Morocco.